COVID-19: Support and Online Safety during COVID-19

Ministry of Health – Support

The Ministry of Health have sent through details regarding welfare support which include tips on looking after your mental wellbeing and information and contacts on how to access support.  Please click on the following link to view: Ministry of Health COVID 19 Welfare Info Sheet

Mana Ake have information on their website which may help families over this time.  Please click on the following link to view:

Mana Ake: Health

Services and Support: Where to go for help

Important information for families on Online Safety during lockdown from the NZ Police.

Increase in Child Exploitation Material and Online Child Sexual Abuse during Lockdown 

Netsafe Stay Connected Stay Safe campaign launch


Further information and support

We know many parents are under pressure these days managing work, child-care and self-care. During this time our relationships with each other may be tested and parents may need some extra support at home.
Families can reach out to Parent Help for support:

Parenting Helpline
For support and advice on any parenting issue; if you need someone to talk to about what is happening in your family, or need some advice on how best to support your family, call our free parenting Helpline on 0800 568 856. Available from 9 am – 9 pm 7 days a week.

Online coaching
Online coaching to develop parenting strategies or coping skills you can implement straight away.

Our parenting coach can support you with strategies to help in chaotic situations, create structured routines that best support your family, suggest strategies to stop unwanted behaviour, create plans to achieve a calmer household and learn how to work together as a team, etc.
30 minute or 60 minute sessions available via Zoom. Call 0800 568 856 to book an appointment or read more here:

Affordable counselling
We understand that in this strange new environment we are in that all relationships can be tested and we urge you to reach out for support. Our counsellors offer therapy online via Zoom or via telephone. We offer a 30-mins free initial appointment.
Call 0800 568 856 to book an appointment or read more here:


Symptoms of COVID-19

COVID-19 can include new onset or worsening of one or more of the following:

  • Cough
  • Fever
  • Sore throat
  • Runny nose
  • Shortness of breath/difficulty breathing
  • Temporary loss of smell

Health’s information on who should get tested notes that people with any of the COVID-19 symptoms who are close contacts of confirmed cases, have recently travelled overseas, or been in contact with recent travellers, should get assessed.

If anyone has symptoms but is unsure if they have been exposed to COVID-19, they should ring Healthline on 0800 358 5453 or their GP for advice. Over winter there are many other viruses about that can cause people to feel unwell and have symptoms similar to those of COVID-19.

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