Policies

All Policies listed below are available for viewing at the school office.  Under this list is printed out NAG 5101 Concern and Complaints Policy.

NAG 5101 – Concern and Complaints Policy

The School is open to the concerns/complaints of students, staff and parents.  This policy is communicated to parents/caregivers, students and staff early each year and will be available on the website. It encourages communication and resolution of concerns/complaints at the earliest opportunity.

Guidelines

1         The prompt resolution of concerns/complaints through direct communication/dialogue between parties concerned is always the preferred option.

2         The appropriate progression is:

a)      The complainant makes an appointment to see the individual concerned with a view to explaining, discussing and trying to resolve their concern/complaint.  Both parties may elect to have a support person present.

If the concern/complaint is not resolved to the satisfaction of all concerned in a) then the complainant makes an appointment with the Principal;

b)      The Principal arranges a meeting between the complainant, person to whom the concern/complaint was first directed and the Principal with a view to explaining, discussing and trying to resolve their concerns/complaint.  Both parties shall be encouraged to have a support person present.  Students must have a parent/caregiver present;

c)      If the concern/complaint is not satisfactorily resolved during step b), the complainant may give a formal written notice of their concerns/complaint to the Board of Trustees. In this notice, the complainant must outline the processes they have exercised to date and the general nature of their concerns/complaint;

From receipt of the complainant’s formal written notice of concern/complaint the New Zealand Secondary Schools Trustees Association Guidelines will form the basis of further action to be taken.

3         At all stages of this procedure any party who is the subject of a complaint will be kept informed of the complaint and the procedures for dealing with it and be advised to consult with and seek support from authorized representatives, colleagues or other organizations.